At InnovaForge, we are committed to delivering high-quality courses and digital products that provide real value to our customers. Your satisfaction is our top priority. Please read this Refund Policy carefully to understand your rights and the process for requesting a refund.
1. Eligibility for Refunds
- Refunds are available for courses or digital products purchased directly through our official website within 14 days of purchase, provided that less than 20% of the course content has been accessed.
- Refunds are not available for:
- Products purchased through third-party platforms
- Digital downloads or materials that have been fully accessed
- Subscription-based services after the first billing cycle
2. How to Request a Refund
To request a refund, please contact our customer support team with the following details:
- Your full name
- Order number or purchase receipt
- Reason for the refund request
Refund requests should be sent to:
Email: [email protected]
Phone: +1 905-988-3826
Address: 24 Barton St W, Hamilton, ON L8L 1A1, Canada
Our support team will review your request and respond within 3–5 business days with instructions regarding your refund.
3. Refund Processing
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Depending on your financial institution, it may take additional time for the funds to appear in your account.
- If the refund request is denied, we will provide a clear explanation and may offer alternative solutions such as course credits or support.
4. Partial Refunds
- Partial refunds may be offered at the discretion of InnovaForge if a portion of the course has been accessed but you are unsatisfied with the content.
- The amount of a partial refund will be calculated based on the percentage of content accessed and the overall course price.
5. Exceptional Circumstances
In certain exceptional circumstances, such as technical issues preventing access to the course or content errors, InnovaForge may provide a full or partial refund beyond the standard refund window. Each case will be reviewed individually.
6. Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us:
Address: 24 Barton St W, Hamilton, ON L8L 1A1, Canada
Phone: +1 905-988-3826
Email: [email protected]
We are dedicated to ensuring a fair and transparent process for all our customers.